Purpose of this Privacy Notice
This notice explains how Lewisham Homes will use any personal information our customers provide us and how we protect your privacy when you use our web site, contact us by phone, email and paper based communication. As our services develop we will continue to update and review this statement to comply with both the law and customer feedback. The web site that we refer to in this document is lewishamchangemakers.org
What is personal data?
Personal data is data related to a living individual who can be identified from that data. This can include categories of personal data (personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, and genetic data, biometric data, health data and data concerning a person’s sex life or sexual orientation) and personal data relating to criminal convictions and offences.
Our Web site
You can access and browse our web site without disclosing information about yourself.
We’re very serious about protecting your privacy. If we ask for information about you, we take all possible steps to keep it safe.
If you choose to complete any of our online forms we will need some personal information to allow us to deal with your enquiry. This information will be used only for the purpose for which you provided it.
No personal information you provide to us will be passed on to third parties for commercial or marketing purposes. We will treat any personal information you may have provided in accordance with the provisions of the Data Protection Act 2018.
Contacting us by telephone
We do record some telephone conversations. It will always be announced if the phone call is being recorded before you are connected with an advisor. Calls are recorded to keep a record of the conversation which assists with staff training and helps us to deal with any complaints we may receive.
During the call we may collect the following information:
- Contact details
- Date of Birth (for verification purposes)
We process this information because it is necessary for the performance of Lewisham Homes’ role as a housing provider.
We delete all recordings 30 days after the phone call took place, any exceptions to this would be in the event of a complaint or issue raised.
Contacting us by email
Your email correspondence may be kept as a record of contact and we will not store information for any longer than we need to, in line with our Retention & Deletion policy.
Contacting us by paper/written communication
Our paper correspondence may be kept as a record of contact. If we need to share confidential information with external organisations such as Lewisham Council we will adhere to our Retention & Deletion policy.
Who do we share data with?
We will not be sharing your information with any other agency or body.
We will not use your personal information for third party marketing purposes.
How do we store information?
We take our data protection responsibility very seriously and adopt and maintain high standards in respect of handling personal information. Your personal information will only be collected if it is necessary and proportionate to do so. We have a number of policies and procedures in place to ensure your data is kept secure and safe. Methods such as encryption, access controls and staff security training are all designed to ensure that your information is only made available to those who have a right to see them.
With regard to the disposal of your information, we follow local government recommended guidelines around retention periods. We will not hold your information for longer than we need to and when we dispose of it we will destroy paper and electronic copies in a secure way.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Changes to this Privacy Notice
We keep this privacy notice under review and we reserve the right to update this it at any time.